Privacy Policy.

Last updated: Dec 2025

We Assist AI (“we”, “us”, “our”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Who We Are

We Assist AI provides AI-powered chatbot automation services for estate agents and property professionals.

If you have any questions about this policy or how we handle your data, contact us at:
info@weassistai.com

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Business name

  • Website details

  • Information submitted via contact forms or demo bookings

  • Communication data (emails or messages you send us)

  • Website usage data (via cookies and analytics)

Chatbot interactions on client websites may also involve personal data, which is processed on behalf of our clients.

3. How We Collect Data

We collect personal data when you:

  • Visit our website

  • Fill in a contact form

  • Book a demo

  • Subscribe to our services

  • Communicate with us by email

We may also collect limited technical data through cookies and analytics tools.

4. How We Use Your Data

We use personal data to:

  • Provide and manage our services

  • Respond to enquiries and demo requests

  • Process payments and subscriptions

  • Improve our website and services

  • Comply with legal obligations

We only process data where we have a lawful basis under UK GDPR.

5. Lawful Basis for Processing

Our lawful bases include:

  • Consent – where you provide information voluntarily

  • Contract – where processing is necessary to deliver our services

  • Legitimate interests – to operate and improve our business

  • Legal obligations – where required by law

6. Payments

Payments made through our website are processed securely via Squarespace Payments and its integrated payment providers.

We Assist AI does not store or process payment card details.

7. Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Squarespace (website hosting and payments)

  • Calendly (demo booking and scheduling)

  • Google Workspace (email and communication tools)

These providers only process personal data in accordance with their own privacy policies and applicable data protection laws.

8. Chatbot Data & Client Responsibilities

When providing chatbot services:

  • Our clients act as the Data Controller

  • We Assist AI acts as a Data Processor

Clients are responsible for ensuring their use of the chatbot complies with UK GDPR, including providing appropriate privacy notices to their website visitors.

9. Data Retention

We only retain personal data for as long as necessary to:

  • Provide our services

  • Meet legal or contractual obligations

When data is no longer required, it is securely deleted or anonymised.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

To exercise your rights, contact us at info@weassistai.com.

12. Cookies

Our website may use cookies to improve functionality and analyse usage.

You can control or disable cookies through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

We Assist AI
info@weassistai.com